Nagios / OTRS (or other ticketing systems)

Ian Orszaczki ian at griggle.net
Wed Dec 24 00:40:46 CET 2008


We are working on integration with Unicenter Service Desk via their mail
interface (too start with) and later on their WebServices interface.

On Wed, Dec 24, 2008 at 10:30 AM, Marc Powell <marc at ena.com> wrote:

>
> On Dec 23, 2008, at 11:32 AM, Brandon Perry wrote:
>
> > Has anyone (or does anyone) successfully use Nagios and OTRS or
> > anotehr ticketing system in parallel? I am looking for a solution
> > that will open a support ticket if a problem is found.
>
> The OTRS guys know how. They gave a presentation at Netways last year.
> If you can fumble through German, the PDFs of their presentations
> might be useful --
>
> http://www.netways.de/nagios_konferenz/y2008/programm/v/nagios_otrs/
> http://www.netways.de/nagios_konferenz/y2008/programm/w/otrs_workshop/
>
>
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> reporting any issue.
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