Nagios / OTRS (or other ticketing systems)

Marc Powell marc at ena.com
Wed Dec 24 00:30:45 CET 2008


On Dec 23, 2008, at 11:32 AM, Brandon Perry wrote:

> Has anyone (or does anyone) successfully use Nagios and OTRS or  
> anotehr ticketing system in parallel? I am looking for a solution  
> that will open a support ticket if a problem is found.

The OTRS guys know how. They gave a presentation at Netways last year.  
If you can fumble through German, the PDFs of their presentations  
might be useful --

http://www.netways.de/nagios_konferenz/y2008/programm/v/nagios_otrs/
http://www.netways.de/nagios_konferenz/y2008/programm/w/otrs_workshop/

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