Escalating notifications

[Patrik Båt]

Hello mailinglist!

im trying to get a notification like this:

in first hardstate, email staff. (notication 1)

at the other notification (notification 2) im sending a SMS to the
oncall.

But the problem is, that on recovery im only getting a SMS due to the
sms escalation is in use.

Anyone have any good way to get this to work?

1. MAIL Problem
2. SMS Problem

On recovery:

1. Mail Recovery
2. SMS Recovery

with 2 escalations, i get like this:

1. Mail problem
2. Mail problem, SMS problem

recovery:

1. SMS recovery.

Config:

# SMS

define serviceescalation {
        host_name *
        service_description *
        first_notification 2
        last_notification 3
        notification_interval 0
        contacts oncall
	}

define hostescalation {
        host_name *
        first_notification 2
        last_notification 3
        notification_interval 0
        contacts oncall
	}

# MAIL

define serviceescalation {
        host_name *
        service_description *
        first_notification 1
        last_notification 1
        notification_interval 10 
        contacts sysadmin.reports
	}

define hostescalation {
        host_name *
        first_notification 1
        last_notification 1
        notification_interval 10
        contacts sysadmin.reports
	}

i have tried with diffrent last_notifications and so on, but with no
luck.

Regards Patrik Båt.

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