Help with notifications

[keshav murthy]

Hello all,

We are using Nagios as our primary monitoring tool which is integrated with
Remedy (ticketing system) by MasterCell.

Current setup:
*) Nagios identifies critical "Alert"
*) mposter_service (agent by Mastercell) is invoked and the alert is passed
to MasterCell
*) Some Mastercell + Remedy magic is happening here ( I assume, there is
priority set to each server in Remedy which is compared) and the tickets are
generated as P1 tickets all the time even for non-critical server.

In a month, we are getting around 8000 P1 tickets for 1600 Servers
configured in Nagios 3.0.6

Question:
Is there a notification method possible where in which we can send the alert
priority along with the notification?

I am also checking with the Mastercell expert who is an external vendor (he
is very costly too ;-) ).

you help is highly appreciated.

Cheers
Kesava
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