Notification Recovery Issue

Assaf Flatto assaf.flatto at ssp.uk.com
Mon Nov 10 15:44:32 CET 2008


can you show us the escalation config ?

It will be easier to understand and debud , also a host  declaration  will help


On Monday 10 November 2008 14:33:45 Leah Fisher wrote:
> Sorry, I should have included that.  I'm using version 3.0.5 on RHEL4 ES.
>
> I get recoveries if the host escalations do not take effect and I can see
> in the event log that the notification was just sent to my escalation group
> once the escalation group gets a notification.
>
> Leah
>
> On Mon, Nov 10, 2008 at 9:21 AM, Assaf Flatto <assaf.flatto at ssp.uk.com>wrote:
> > Which version are you using ?
> >
> > Do you also have them in the contact groups with the recovery option
> > defined in the host/service
> > definition
> >
> > Myself i am using the same issue and we get the alert for both the faiure
> > and recovery ,however i
> > use 2.12 .
> >
> > On Monday 10 November 2008 14:09:30 Leah Fisher wrote:
> > > I have been noticing an issue with notifications that I wanted to run
> > > by everyone before I report it as a bug.  I'm also hoping someone who
> > > is on the development list can let me know if this has already been
> > > reported.
> >
> >  I
> >
> > > use escalations to suppress notifications on weekends so when no one is
> > > around to fix something, we don't have a very full inbox come Monday.
> >
> >  So,
> >
> > > on non work hours, I have a host escalation that goes to a false email
> > > starting from notification 2 to infinity.  This works great, but if the
> > > host recovers during the escalation period, recovery notifications only
> >
> > go
> >
> > > to the escalation user, not all the users that were notified of the
> > > problem.  This becomes a problem as certain management folk don't seem
> > > to know how to go to the website to look at the status and think things
> > > are still down without a recovery notification.  I am not sure about
> > > service alerts, but I know this has not worked for quite some time on
> > > host
> >
> > alerts.
> >
> > > Has anyone else seen this problem?
> > >
> > > Thanks,
> > >
> > > Leah
> >
> > --
> > Assaf Flatto
> > SSP Ops Team
> > Linux System Administrator
> > 169 Euston Road, London, NW1 2AE
> >
> >
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-- 
Assaf Flatto
SSP Ops Team
Linux System Administrator
169 Euston Road, London, NW1 2AE





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do not accept any liability for losses or damages that you may suffer as a
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Copyright in this email and any attachments belong to Select Service Partner UK
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