Nagios and eventum - anyone tried that yet?

[Anthony Mendoza]

I've done something similar to the below with RT
(www.bestpractical.com/rt/).  I configured another contact called
helpdesk that uses the email address of a configured queue in my RT
system.  I then only send Critical/Warning/Ack's from Nagios to the
helpdesk system.  When related requests are found in the helpdesk system
they are merged into 1 ticket, for example, a Critical HTTP alert on
Host A followed 30 mins later by an Ack from Nagios.  They are merged
and a comment put in either on how it was resolved or current status.

On 6/18/2007 6:26 AM, Peter Edmonds had said:
>> On 6/18/07, dirk.westfal at frankfurter-verein.de
>> <dirk.westfal at frankfurter-verein.de> wrote:
>>
>>     
>>> i`m kicking an idea around: combining nagios and eventum (eventum.mysql.com).
>>> The idea is to automagically create troubletickets from nagios alerts.
>>>       
>
>  I have setup Nagios to create troubletickets automatically in
>  Dotproject before. Eventum should be even easier - from memory Eventum
>  allows for tickets to be created via email. Just configure your
>  notifications in Nagios to email to Eventum when a service / host
>  check is CRITICAL and you are in business.
>
>  For belt and braces, you could use only the acknowledgement
>  notification to create the ticket. This will help control the number
>  of tickets that get created, as the acknowledgement is (generally)
>  generated by a human.
>
>  Integrating your monitoring system with your ticketing system and your
>  knowledge base / documentation store is the holy grail of sysadmins
>  everywhere. When something blows up, the ticket gets created
>  auto-magically and has the links to the breakfix instructions already
>  in the ticket. I still haven't gotten to this stage yet :( Trying to
>  get things "just right" is a PITA.
>
>  Peter Edmonds
>
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