<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
<title></title>
</head>
<body bgcolor="#ffffff" text="#000000">
<tt>I've done something similar to the below with RT
(<a class="moz-txt-link-abbreviated" href="http://www.bestpractical.com/rt/">www.bestpractical.com/rt/</a>). I configured another contact called
helpdesk that uses the email address of a configured queue in my RT
system. I then only send Critical/Warning/Ack's from Nagios to the
helpdesk system. When related requests are found in the helpdesk
system they are merged into 1 ticket, for example, a Critical HTTP
alert on Host A followed 30 mins later by an Ack from Nagios. They are
merged and a comment put in either on how it was resolved or current
status.</tt><br>
<br>
On 6/18/2007 6:26 AM, Peter Edmonds had said:
<blockquote
cite="mid6b8cee7e0706180626n1b24fb6bx61fd22397ab432a0@mail.gmail.com"
type="cite">
<blockquote type="cite">
<pre wrap="">On 6/18/07, <a class="moz-txt-link-abbreviated" href="mailto:dirk.westfal@frankfurter-verein.de">dirk.westfal@frankfurter-verein.de</a>
<a class="moz-txt-link-rfc2396E" href="mailto:dirk.westfal@frankfurter-verein.de"><dirk.westfal@frankfurter-verein.de></a> wrote:
</pre>
<blockquote type="cite">
<pre wrap="">i`m kicking an idea around: combining nagios and eventum (eventum.mysql.com).
The idea is to automagically create troubletickets from nagios alerts.
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->
I have setup Nagios to create troubletickets automatically in
Dotproject before. Eventum should be even easier - from memory Eventum
allows for tickets to be created via email. Just configure your
notifications in Nagios to email to Eventum when a service / host
check is CRITICAL and you are in business.
For belt and braces, you could use only the acknowledgement
notification to create the ticket. This will help control the number
of tickets that get created, as the acknowledgement is (generally)
generated by a human.
Integrating your monitoring system with your ticketing system and your
knowledge base / documentation store is the holy grail of sysadmins
everywhere. When something blows up, the ticket gets created
auto-magically and has the links to the breakfix instructions already
in the ticket. I still haven't gotten to this stage yet :( Trying to
get things "just right" is a PITA.
Peter Edmonds
-------------------------------------------------------------------------
This SF.net email is sponsored by DB2 Express
Download DB2 Express C - the FREE version of DB2 express and take
control of your XML. No limits. Just data. Click to get it now.
<a class="moz-txt-link-freetext" href="http://sourceforge.net/powerbar/db2/">http://sourceforge.net/powerbar/db2/</a>
_______________________________________________
Nagios-users mailing list
<a class="moz-txt-link-abbreviated" href="mailto:Nagios-users@lists.sourceforge.net">Nagios-users@lists.sourceforge.net</a>
<a class="moz-txt-link-freetext" href="https://lists.sourceforge.net/lists/listinfo/nagios-users">https://lists.sourceforge.net/lists/listinfo/nagios-users</a>
::: Please include Nagios version, plugin version (-v) and OS when reporting any issue.
::: Messages without supporting info will risk being sent to /dev/null
</pre>
</blockquote>
</body>
</html>