single notification contact

[Marc Powell]

Wouldn't your ticketing system be that database? You could just query
your ticketing system for an open ticket for that host, service and
problem. If one exists, skip sending another one.

--
Marc 

> -----Original Message-----
> From: nagios-users-admin at lists.sourceforge.net [mailto:nagios-users-
> admin at lists.sourceforge.net] On Behalf Of Terry
> Sent: Monday, January 23, 2006 2:14 PM
> To: Eli Stair
> Cc: donnell.lewis at icoretechnology.com;
nagios-users at lists.sourceforge.net
> Subject: Re: [Nagios-users] single notification contact
> 
> My problem is that I only want 1 notification.  I would need to
> maintain a database of some sorts to keep track of notifications
> somehow. <logic>If a notification has been sent, dont send, otherwise,
> send.</logic>.
> 
> For example:
> 
> -disk on a server goes to warning
> send notify to ticket system
> -disk goes to critical
> supress message to ticket system
> -disk goes to warning
> suppress message to ticket system
> -disk goes to OK
> suppress message to ticket system
> -cpu goes to critical
> send notify to ticket system
> etc
> 
> Seems as if nagios already has this idea down, just not exactly.
> 
> On 1/23/06, Eli Stair <estair at ilm.com> wrote:
> >
> > Why not just extend the command that sends your alerts a bit?
Modifying
> > your notify-by-email (or equivalent) to fire off your own external
> > script that does what the default behaviour is, adding to it a
function
> > to do your custom work if the $HOSTSTATE$ == CRITICAL.
> >
> > /eli
> >
> > Don Lewis wrote:
> > > Very true..very true, wish they would add it myself, this is why
we
> have
> > > yet to have Nagios send notifs to our ticketing system, cause our
> admins
> > > need to also get the other types pf notifs.
> > >
> > > -Don
> > >
> > > On Mon, 2006-01-23 at 13:47 -0600, Terry wrote:
> > >
> > >>Sadly, this is a lot of overhead for such a simple yet useful
idea.
> > >>
> > >>On 1/23/06, Don Lewis <donnell.lewis at icoretechnology.com> wrote:
> > >>
> > >>>Then yes, I do believe this is what you would have to do, would
be to
> > >>>have 2 same services configured for what is being monitored, each
> with
> > >>>it's own settings to send off to ticket systems.  One would be
with
> > >>>notification_options=u,w,c,r and the service for the ticket
system
> being
> > >>>just =c.
> > >>>
> > >>>This is the only way I know to do that, if you needed to also
receive
> > >>>notifications of recoveries, warning and such separately from the
> ticket
> > >>>system.
> > >>>
> > >>>Would be nice if that was a configurable thing so you could have
a
> > >>>second set of notifs go to another location with just a macro..:)
> > >>>
> > >>>Does anyone else have any ideas ?
> > >>>
> > >>>
> > >>>-Don
> > >>>
> > >>>On Mon, 2006-01-23 at 13:18 -0600, Terry wrote:
> > >>>
> > >>>>The idea behind this is to send a single email for each
"problem" to
> > >>>>our ticketting system for auto-creation of a ticket.  Sending
more
> > >>>>than one email for each problem could create multiple tickets.
> > >>>>
> > >>>>On 1/23/06, Don Lewis <donnell.lewis at icoretechnology.com> wrote:
> > >>>>
> > >>>>>If I'm not mistaken I believe you would have to set the
> > >>>>>notification_option for that service to just one status, and if
you
> want
> > >>>>>the same service for yourself with different options I believe
you
> would
> > >>>>>have to configure 2 seperate services each with differnt
> > >>>>>notification_options and contactgroups.  If anyone knows
different
> > >>>>>please elaborate, cause this is the only way I know to do it.
> > >>>>>
> > >>>>>-Don Lewis
> > >>>>>
> > >>>>>On Mon, 2006-01-23 at 12:05 -0600, Terry wrote:
> > >>>>>
> > >>>>>>Hello,
> > >>>>>>
> > >>>>>>I have a contact that I want only to receive a single email of
> each
> > >>>>>>issue.  I dont want email sent to this contact for status
changes.
> > >>>>>>Only new issues.  How can I do this?
> > >>>>>>
> > >>>>>>Thanks!
> > >>>>>>
> > >>>>>>
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