single notification contact

[Marc DeTrano]

Sorry if this is too little too late, but I have a real-life Nagios 
system which does start issues in a tracking system when a host goes 
down (via email).  Here is a quick rundown of my solution (which may be 
extended to services):

I have a command def. like this:

define command{
        command_name    host-mail-to-tracker
        command_line    [ $NOTIFICATIONTYPE$ = "PROBLEM" ] && 
/usr/bin/printf "%b" "{a bunch of stuff for the content}" | /bin/mail -s 
"{a bunch of stuff for the issue heading}" $CONTACTEMAIL$
        }

..a contact def. like this:
define contact {
        contact_name                            tracker
        alias                                          Tracker Contact
        email                                         {email address 
needed to start a an issue}
        service_notification_options    w,c
        host_notification_options         d
        host_notification_commands      host-mail-to-tracker

        ... {whatever else goes here}
}

This contact is setup in the contactgroup "trackers"

In my case, I do not start an issue right away--I give it 5 minutes then 
use a hostescalation like this:

define hostescalation {
        hostgroup_name       {hosts to be tracked in system}
        first_notification      2
        last_notification       2
        contact_groups         trackers
}

--but you could make that the first notification, 5th notification, 
whatever.


The only problem with carrying this over to services is that you have to 
start issues for both warning and critical states.  I have not found a 
slick way to find out if a notification is the "First Critical".  If 
*any* Problem state warrants an issue, you would be fine extending this 
concept to services.

Marc


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