AW: Notification of volatile acknowledged services

[Mohr James]

Hi Mark!

Thanks for the help. I think you are right about changing our process. When the boss wants something *his* way, you gotta try to figure a way of doing it or prove to him that it can't be done. (Which ain't always easy).

Regards,

jimmo

-----Ursprüngliche Nachricht-----
Von: nagios-users-admin at lists.sourceforge.net [mailto:nagios-users-admin at lists.sourceforge.net] Im Auftrag von Marc Powell
Gesendet: Freitag, 9. September 2005 18:10
An: nagios-users at lists.sourceforge.net
Betreff: RE: [Nagios-users] Notification of volatile acknowledged services



> -----Original Message-----
> From: nagios-users-admin at lists.sourceforge.net [mailto:nagios-users- 
> admin at lists.sourceforge.net] On Behalf Of Mohr James
> Sent: Friday, September 09, 2005 10:57 AM
> To: nagios-users at lists.sourceforge.net
> Subject: [Nagios-users] Notification of volatile acknowledged services
> 
> Greetings!
> 
> We are using Nagios as our central management software and it will be 
> receiving messages from a couple of other software packages. Ever node 
> is more or less monitored using both Nagios and (at least) SolarWinds.
> When SolarWinds detects a problem, such as a full hard disk, it sends
an
> generates an alert which sends a message to the Nagios machine via 
> send_nsca. This should then send out an SMS.
> 
> Rather than having to create separate services for each node, we have 
> created a generic service "Send SMS" and defined it as volatile. So
each
> time the SolarWinds machine sends an alert, the Nagios machine should 
> send an SMS. It seems that no SMS is sent if the state has been 
> acknowledged. On the one had this makes sense. If the condition is
being
> "worked on", then there is no need to send an SMS. However, we would 
> like an SMS sent every time.
> 
> The first question is whether or not I have interpreted it correctly 
> that the acknowledgement disables the notification. I looked through
the
> "Notifications" page in the Nagios doc, but did not find anything that 
> mentions this.

Yes, it's actually documented on the acknowledgment page itself --

"This command is used to acknowledge a service problem. When a service problem is acknowledged, future notifications about problems are temporarily disabled until the service changes state (i.e. recovers)."

> 
> The second question is whether anyone has an idea how we can simply
get
> Nagios to pump through the notifications, regardless of the state of
the
> services. I had thought about creating something for the Event Broker, 
> but that seems like a bit too extreme.

Don't use the acknowledge feature. Nagios will send alerts for every non-OK state with is_volatile enabled IFF you don't acknowledge it. I think if you can change your process around acknowledgments you'll get what you want. Alternately you could create an event handler to send the alerts if state != OK.

--
Marc


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-------------------------------------------------------
SF.Net email is Sponsored by the Better Software Conference & EXPO
September 19-22, 2005 * San Francisco, CA * Development Lifecycle Practices
Agile & Plan-Driven Development * Managing Projects & Teams * Testing & QA
Security * Process Improvement & Measurement * http://www.sqe.com/bsce5sf
_______________________________________________
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::: Messages without supporting info will risk being sent to /dev/null