Alert confirmation

[Marc Powell]

Why is this complicated?

Host or service goes down.
Click on down host or service.
Click on 'Acknowledge this [host|service] problem.
Provide a comment.

"This command is used to acknowledge a service problem. When a service
problem is acknowledged, future notifications about problems are
temporarily disabled until the service changes state (i.e. recovers).
Contacts for this service will receive a notification about the
acknowledgement, so they are aware that someone is working on the
problem. Additionally, a comment will also be added to the service. Make
sure to enter your name and fill in a brief description of what you are
doing in the comment field. If you would like the service comment to be
retained between restarts of Nagios, check the 'Persistent' checkbox. If
you do not want an acknowledgement notification sent out to the
appropriate contacts, uncheck the 'Send Notification' checkbox."

Isn't that what you're looking for?

--
Marc

> -----Original Message-----
> From: nagios-users-admin at lists.sourceforge.net [mailto:nagios-users-
> admin at lists.sourceforge.net] On Behalf Of Lori Adams
> Sent: Wednesday, July 27, 2005 12:27 PM
> To: Lori Adams; Rob Moss
> Cc: Nagios-users at lists.sourceforge.net
> Subject: RE: [Nagios-users] Alert confirmation
> 
> Disregard the part about downtime.  (I submitted my last message at
the
> same time yours came in).
> 
> My gut says to use an event handler.  I haven't used them myself, but
> have seen lots about it on this list.   You could send an
> acknowlegdement, then if it changes from WARN/CRIT to OK, have the
> handler remove the acknowledgement.   You just send information to the
> nagios.cmd file.
> 
> -Lori
> 
> -----Original Message-----
> From: nagios-users-admin at lists.sourceforge.net
> [mailto:nagios-users-admin at lists.sourceforge.net] On Behalf Of Lori
> Adams
> Sent: Wednesday, July 27, 2005 10:00 AM
> To: Rob Moss
> Cc: Nagios-users at lists.sourceforge.net
> Subject: RE: [Nagios-users] Alert confirmation
> 
> There is also the ability to send an "acknowledgement".   It's a
> "simpler" version of what you want, but it lets people know you're
> working on the issue.
> 
> So maybe send an acknowledgement and then put into downtime?
> 
> -Lori
> 
> -----Original Message-----
> From: nagios-users-admin at lists.sourceforge.net
> [mailto:nagios-users-admin at lists.sourceforge.net] On Behalf Of Rob
Moss
> Sent: Wednesday, July 27, 2005 9:27 AM
> Cc: 'Nagios-users at lists.sourceforge.net'
> Subject: Re: [Nagios-users] Alert confirmation
> 
> This is a bit of an RTFM in my opinion, but here's a pointer:
> 
> Browse the list of servers in the nagios web interface.
> Select your server
> Select the Service, then click the "Schedule downtime for this
service"
> link.
> 
> It's pretty self explanatory.
> 
> rob.
> 
> Steven Hajducko wrote:
> 
> > Is there any mechanism in nagios for a user to confirm that they
have
> > seen the alert and are working on it?
> >
> > The issue we have is that we come across certain disk space issues
> > that take awhile to clean up.  Because of our escalation procedure,
> > which is set in stone, the manager will get paged within 20 minutes
> > and his boss within 40.
> >
> > We've discussed using enable/disable, but some people are worried
that
> 
> > alerts will be disabled and someone will forget to re-enable.  I
mean,
> 
> > after all, it's 3:15 in the morning after a 12 hour day and you just
> > deleted a bunch of files.  You're not always going to remember to
> > renable the sucker.
> >
> > What we are looking for then, is something that allows me to confirm
> > that I have seen the alert and that I am working on it.  Then if the
> > state changes back to OK, to clear my confirmation of the error.
Then
> 
> > if the issue goes off again, to alert again and need reconfirmation.
> > If no confirmation comes in within 20 minutes, then the manager gets
> > paged, 40 minutes, his boss.
> >
> > Any ideas on how we would accomplish this?
> >
> > --
> > sh


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