Alert confirmation

[Lori Adams]

Disregard the part about downtime.  (I submitted my last message at the
same time yours came in).

My gut says to use an event handler.  I haven't used them myself, but
have seen lots about it on this list.   You could send an
acknowlegdement, then if it changes from WARN/CRIT to OK, have the
handler remove the acknowledgement.   You just send information to the
nagios.cmd file.

-Lori

-----Original Message-----
From: nagios-users-admin at lists.sourceforge.net
[mailto:nagios-users-admin at lists.sourceforge.net] On Behalf Of Lori
Adams
Sent: Wednesday, July 27, 2005 10:00 AM
To: Rob Moss
Cc: Nagios-users at lists.sourceforge.net
Subject: RE: [Nagios-users] Alert confirmation

There is also the ability to send an "acknowledgement".   It's a
"simpler" version of what you want, but it lets people know you're
working on the issue.  

So maybe send an acknowledgement and then put into downtime?

-Lori

-----Original Message-----
From: nagios-users-admin at lists.sourceforge.net
[mailto:nagios-users-admin at lists.sourceforge.net] On Behalf Of Rob Moss
Sent: Wednesday, July 27, 2005 9:27 AM
Cc: 'Nagios-users at lists.sourceforge.net'
Subject: Re: [Nagios-users] Alert confirmation

This is a bit of an RTFM in my opinion, but here's a pointer:

Browse the list of servers in the nagios web interface.
Select your server
Select the Service, then click the "Schedule downtime for this service" 
link.

It's pretty self explanatory.

rob.

Steven Hajducko wrote:

> Is there any mechanism in nagios for a user to confirm that they have 
> seen the alert and are working on it?
>  
> The issue we have is that we come across certain disk space issues 
> that take awhile to clean up.  Because of our escalation procedure, 
> which is set in stone, the manager will get paged within 20 minutes 
> and his boss within 40.
>  
> We've discussed using enable/disable, but some people are worried that

> alerts will be disabled and someone will forget to re-enable.  I mean,

> after all, it's 3:15 in the morning after a 12 hour day and you just 
> deleted a bunch of files.  You're not always going to remember to 
> renable the sucker.
>  
> What we are looking for then, is something that allows me to confirm 
> that I have seen the alert and that I am working on it.  Then if the 
> state changes back to OK, to clear my confirmation of the error.  Then

> if the issue goes off again, to alert again and need reconfirmation.  
> If no confirmation comes in within 20 minutes, then the manager gets 
> paged, 40 minutes, his boss.
>  
> Any ideas on how we would accomplish this?
>  
> --
> sh




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