An email on acknowledge, and only on acknowledge? Nagios and RT

[Chris Wilson]

Hi Nathan,

> I am thinking that every time there’s an acknowledgement, if that
> could send an email to RT and only in that instance, it would be
> excellent to open up a ticket regarding it.

Just write a notification command that sends an email to Request
Tracker. This should open a new ticket automatically.

Why did you think that you would have to modify the C code? Perhaps we
haven't made the flexibility of notification mechanisms clear enough in
the documentation? How could it be improved? Please let us know.

Cheers, Chris.
-- 
(aidworld) chris wilson | chief engineer (chris at aidworld.org)



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