service escalation with service groups

[Guy Knights]

Can anyone tell me if it's possible for service escalations to use 
service groups? ie, is it possible to have different service escalations 
for different service groups. Reading the support docs, it doesn't 
appear to be the case, which is frustrating. How can you define 
different escalations for groups of services without entering a huge 
line of service descriptions (which will probably be very long)?

Thanks,
Guy

-- 
Guy Knights
Computer Systems Officer
Queensland University of Technology
Victoria Park Road
Kelvin Grove, QLD
Ph: (07) 3864 3350
Fax: (07) 3864 5890
Email: g.knights at qut.edu.au





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