Alerting Problem

[BELMONT Christophe]

Hi,

Here is the content of my logs:
[07-12-2003 09:59:55] SERVICE ALERT: Rtr1;Link;CRITICAL;SOFT;1;CRITICAL:Rtr1
Int: so-1/1/0 Rtr: il1.il State: Down Errors: 0 Flaps: 0 
Int: so-0/2/0 Rtr: nl1.nl State: Down Errors: 75 Flaps: 0

[07-12-2003 10:01:25] SERVICE ALERT: Rtr1;Link;WARNING;HARD;2;WARNING:Rtr1
Int: so-1/1/0 Rtr: il1.il State: Up Errors: 0 Flaps: 0 
Int: so-0/2/0 Rtr: nl1.nl State: Up Errors: 584 Flaps: 0 

[07-12-2003 10:06:26] SERVICE ALERT: Rtr1;Link;CRITICAL;HARD;2;CRITICAL:Rtr1
Int: so-1/1/0 Rtr: il1.il State: Down Errors: 0 Flaps: 0 
Int: so-0/2/0 Rtr: nl1.nl State: Down Errors: 2394 Flaps: 0 


My problem is that a WARNING Hard alert was sent at 10:01 to the WARNING
recipients. When the link changed to a CRITICAL Hard state, no alarm was
sent again. I would expect, when a service changes to a worse state to
re-notify the contacts.

Some contacts are configured to send only CRITICAL alarms, thus, losing this
alarm, this CRITICAL alarm being hidden by the previous WARNING.

Any help?
Thanks in advance,
Christophe.

---
Christophe Belmont
Network Operating Center




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