Escalation issues

[Alex]

Hi all,

I have a working nagios system on fc17, but I don't think I have the
escalations configured properly. I have the following service
templates defined:

At what point are the services converted to being escalated services
in my sample below?

define service {
        name                            standard-service-24x7
        active_checks_enabled           1
        passive_checks_enabled          1
        parallelize_check               1
        obsess_over_service             1
        check_freshness                 0
        notifications_enabled           1
        event_handler_enabled           1
        flap_detection_enabled          1
        process_perf_data               1
        retain_status_information       1
        retain_nonstatus_information    1
        max_check_attempts              5

        # number of min between checks
        normal_check_interval           4
        retry_check_interval            1
        is_volatile                     0
        check_period                    24x7
        contact_groups                  admins

        # re-notify every ten minutes
        notification_interval           10
        notification_period             24x7
        notification_options            w,u,c,r
        register                        0
}

define serviceescalation {
        name                    critical-services
        first_notification      3
        last_notification       10
        #contact_groups         linux-admins,noc-admins,techs-phones
        contact_groups          admins-escal
        notification_interval   10
        register                0
}

I also have a number of services configured such as this:

define service {
        use                     standard-service-24x7
        host_name               mailhost
        service_description     MAILQ-pre
        check_command           check-host-alive
}

define serviceescalation {
        use                     critical-services
        host_name               mailhost
        service_description     MAILQ-pre
}

I have also interval_length=60 in nagios.cfg. I don't understand why
admins-escal isn't consulted after three consecutive attempts at
communicating with the service. What am I doing wrong?

Thanks,
Alex

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