downtime not marked as OK in avail.cgi

[John Alberts]

When looking at an availability report generated by avail.cgi, I notice that my stats are way off if a service goes critical and someone then schedules downtime for a service.  I expect that downtime should not be counted as critical because it would mean that it's because of a planned activity such as maintenance.

For example, I have:
07-28-2012 00:00:00     07-28-2012 03:05:06     0d 3h 5m 6s     SERVICE OK (HARD)       OK - 167 results in 5.318780151 seconds
07-28-2012 03:05:06     07-28-2012 03:21:05     0d 0h 15m 59s   SERVICE CRITICAL (HARD) (Service Check Timed Out)
07-28-2012 03:21:05     07-28-2012 03:41:04     0d 0h 19m 59s   SERVICE DOWNTIME START  Start of scheduled downtime
07-28-2012 03:41:04     07-29-2012 00:00:00     0d 20h 18m 56s  SERVICE DOWNTIME END    End of scheduled downtime
07-29-2012 00:00:00     07-29-2012 04:21:11     0d 4h 21m 11s   SERVICE OK (HARD)       OK - 167 results in 5.235716141 seconds


In this example, Nagios is showing me over 9 hours of critical time because the service was in a critical state when it entered the downtime, which lasted for 9 hours.  I've played around with all of the state options, but nothing seems to help.  Can anything be done to fix this?

Thanks
John Alberts

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