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<div>When looking at an availability report generated by avail.cgi, I notice that my stats are way off if a service goes critical and someone then schedules downtime for a service. I expect that downtime should not be counted as critical because it would mean
that it's because of a planned activity such as maintenance.</div>
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<div>For example, I have:</div>
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<table class="logEntries" border="1" cellpadding="3" cellspacing="0">
<tbody>
<tr class="logEntriesOdd">
<td class="logEntriesOdd">07-28-2012 00:00:00</td>
<td class="logEntriesOdd">07-28-2012 03:05:06</td>
<td class="logEntriesOdd">0d 3h 5m 6s</td>
<td class="logEntriesOK">SERVICE OK (HARD)</td>
<td class="logEntriesOdd">OK - 167 results in 5.318780151 seconds</td>
</tr>
<tr class="logEntriesEven">
<td class="logEntriesEven">07-28-2012 03:05:06</td>
<td class="logEntriesEven">07-28-2012 03:21:05</td>
<td class="logEntriesEven">0d 0h 15m 59s</td>
<td class="logEntriesCRITICAL">SERVICE CRITICAL (HARD)</td>
<td class="logEntriesEven">(Service Check Timed Out)</td>
</tr>
<tr class="logEntriesOdd">
<td class="logEntriesOdd">07-28-2012 03:21:05</td>
<td class="logEntriesOdd">07-28-2012 03:41:04</td>
<td class="logEntriesOdd">0d 0h 19m 59s</td>
<td class="logEntriesINDETERMINATE">SERVICE DOWNTIME START</td>
<td class="logEntriesOdd">Start of scheduled downtime</td>
</tr>
<tr class="logEntriesEven">
<td class="logEntriesEven">07-28-2012 03:41:04</td>
<td class="logEntriesEven">07-29-2012 00:00:00</td>
<td class="logEntriesEven">0d 20h 18m 56s</td>
<td class="logEntriesINDETERMINATE">SERVICE DOWNTIME END</td>
<td class="logEntriesEven">End of scheduled downtime</td>
</tr>
<tr class="logEntriesOdd">
<td class="logEntriesOdd">07-29-2012 00:00:00</td>
<td class="logEntriesOdd">07-29-2012 04:21:11</td>
<td class="logEntriesOdd">0d 4h 21m 11s</td>
<td class="logEntriesOK">SERVICE OK (HARD)</td>
<td class="logEntriesOdd">OK - 167 results in 5.235716141 seconds</td>
</tr>
</tbody>
</table>
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<div>In this example, Nagios is showing me over 9 hours of critical time because the service was in a critical state when it entered the downtime, which lasted for 9 hours. I've played around with all of the state options, but nothing seems to help. Can anything
be done to fix this?</div>
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<div>Thanks</div>
<div>John Alberts</div>
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