Service and host notifications: best practise

[Paul M. Dubuc]

Keith Edmunds wrote:
>> Escalations are your friend.
>
> Thanks for the quick and helpful response. Unless I've misunderstood, we
> would need to configure a service escalation for each service and each of
> the host groups - is that right?
>
> What we really need it notification rather than escalation, although I
> realise we can use escalations in a similar way to notifications. I'd like
> to be able to say, "If any service fails on any host in hostgroup A,
> notify these people".
>
> Thanks,
> Keith

The only way I can think of to do this is to use a template for services that 
belong to a particular hostgroup:

define service{
	name		hostgroup_A_service
	register	0

	contacts	managerA
	...
}

Have all the services on hosts in hostgroup A use that template.  Note that 
using the 'contacts' directive won't override any contacts that you specify 
with the contact_groups directive in other templates.  I use 'contacts' to 
specify contacts in addition to the default ones that I specify with 
'contact_groups'.  So you can specify the "IT_team" as a contact_group for all 
services and hosts and use 'contacts' to specify the manager for particular 
services.

Hope this helps,
Paul Dubuc




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