Q: Service Escalation Recovery Notifications.

[Yueh-Hung Liu]

by the examples from nagios documentation, only on-call-support will
get the 6th and above notifications.


On Thu, May 19, 2011 at 4:33 AM, Paul M. Dubuc <work at paul.dubuc.org> wrote:
> Here is an example from the Nagios 3.2.3 documentation on service escalations.
>
>> Recovery Notifications
>>
>> Recovery notifications are slightly different than problem notifications
>> when it comes to escalations. Take the following example:
>>
>> define serviceescalation{
>>
>> host_name             webserver
>>
>> service_description   HTTP
>>
>> first_notification    3
>>
>> last_notification     5
>>
>> notification_interval 20
>>
>> contact_groups                nt-admins,managers
>>
>> }
>>
>>
>>
>> define serviceescalation{
>>
>> host_name             webserver
>>
>> service_description   HTTP
>>
>> first_notification    4
>>
>> last_notification     0
>>
>> notification_interval 30
>>
>> contact_groups                on-call-support
>>
>> }
>>
>>
>> If, after three problem notifications, a recovery notification is sent out
>> for the service, who gets notified? The recovery is actually the fourth
>> notification that gets sent out. However, the escalation code is smart
>> enough to realize that only those people who were notified about the
>> problem on the third notification should be notified about the recovery. In
>> this case, the nt-admins and managers contact groups would be notified of
>> the recovery.
>
> My question is who gets the recovery notification after 6 problem
> notifications?  Only on-call-support (the last one notified), or all three
> contact groups (since all received notifications of the problem)?  If only
> on-call-support (which seems to be the case), how can I ensure that the others
> get it too?
>
> I tried adding a service escalation for the recovery notification, like so in
> keeping with the above example:
>
> define serviceescalation{
>
>  host_name             webserver
>
>  service_description   HTTP
>
>  first_notification    2
>
>  last_notification     0
>
>  escalation_options     r
>
>  contact_groups                on-call-support,nt-admins,managers
>
>  }
>
> but that doesn't seem to work. I had thought this fixed the problem but the
> recovery notification only seems to go to the last contact(s) that were
> notified of the problem.
>
>
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------------------------------------------------------------------------------
What Every C/C++ and Fortran developer Should Know!
Read this article and learn how Intel has extended the reach of its 
next-generation tools to help Windows* and Linux* C/C++ and Fortran 
developers boost performance applications - including clusters. 
http://p.sf.net/sfu/intel-dev2devmay
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Nagios-users at lists.sourceforge.net
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::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. 
::: Messages without supporting info will risk being sent to /dev/null