Q: Service Escalation Recovery Notifications.

[Paul M. Dubuc]

Here is an example from the Nagios 3.2.3 documentation on service escalations.

> Recovery Notifications
>
> Recovery notifications are slightly different than problem notifications
> when it comes to escalations. Take the following example:
>
> define serviceescalation{
>
> host_name		webserver
>
> service_description	HTTP
>
> first_notification	3
>
> last_notification	5
>
> notification_interval	20
>
> contact_groups		nt-admins,managers
>
> }
>
>
>
> define serviceescalation{
>
> host_name		webserver
>
> service_description	HTTP
>
> first_notification	4
>
> last_notification	0
>
> notification_interval	30
>
> contact_groups		on-call-support
>
> }
>
>
> If, after three problem notifications, a recovery notification is sent out
> for the service, who gets notified? The recovery is actually the fourth
> notification that gets sent out. However, the escalation code is smart
> enough to realize that only those people who were notified about the
> problem on the third notification should be notified about the recovery. In
> this case, the nt-admins and managers contact groups would be notified of
> the recovery.

My question is who gets the recovery notification after 6 problem 
notifications?  Only on-call-support (the last one notified), or all three 
contact groups (since all received notifications of the problem)?  If only 
on-call-support (which seems to be the case), how can I ensure that the others 
get it too?

I tried adding a service escalation for the recovery notification, like so in 
keeping with the above example:

define serviceescalation{

  host_name		webserver

  service_description	HTTP

  first_notification	2

  last_notification	0

  escalation_options     r

  contact_groups		on-call-support,nt-admins,managers

  }

but that doesn't seem to work. I had thought this fixed the problem but the 
recovery notification only seems to go to the last contact(s) that were 
notified of the problem.


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