Notification after Acknowledgment

[Deborah Martin]

Andre,

I wouldn't acknowledge it unless you plan to actually do something about it.

I use escalations which instigate callouts to engineers. When the oncall engineer acks an alert it means they are investigating. It would be pointless surely to ack something which you aren't going to do anything about.

Also, think about why you'd ack at 80% if it's just a warning. We have thresholds of 85% for disk usage warnings but in all honesty it's there as exactly that - a warning. We don't send notifications for warnings on disk usage. We just monitor via the web interface. Notifications are sent on critical alerts because that is the time when action needs to be taken and users need to pay attention.

But this is all based on our requirements rather than yours so this is just my tuppence worth!

Regards,
Deborah



________________________________
From: Andre Kruger [mailto:Andre.Kruger at TRW.COM]
Sent: 13 May 2011 08:35
To: nagios-users at lists.sourceforge.net
Subject: [Nagios-users] Notification after Acknowledgment

Hi

Can you guys please give me your input on how you handle the following situation.

Lets take monitoring a disk as an example. For arguments sake lets say when the disk reaches 80% capacity I send out a warning and at 90% I send out a critical. There is also a Service Escalation configured to send out notifications when this service reaches critical.

So at 80 percent I get my notification all is well. I then go ahead and acknowledge the event and in doing so Nagios will not send out any further notifications. Which according to the Nagios logic is correct.

The problem is if the disk in the mean time reaches critical, 90% capacity, I won't get another notification. Not even the Service Escalation helps here, because the event has already been acknowledged.

Do you guys have any suggestions on how this problem can be solved?

Regards
Andre


P Please consider your environmental responsibility before printing this e-mail or any other document. Ask yourself whether you need a hard copy.


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://www.monitoring-lists.org/archive/users/attachments/20110513/40f0d33d/attachment.html>
-------------- next part --------------
------------------------------------------------------------------------------
Achieve unprecedented app performance and reliability
What every C/C++ and Fortran developer should know.
Learn how Intel has extended the reach of its next-generation tools
to help boost performance applications - inlcuding clusters.
http://p.sf.net/sfu/intel-dev2devmay
-------------- next part --------------
_______________________________________________
Nagios-users mailing list
Nagios-users at lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/nagios-users
::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. 
::: Messages without supporting info will risk being sent to /dev/null