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<DIV dir=ltr align=left><SPAN class=337413907-13052011>Andre,</SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=337413907-13052011></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=337413907-13052011>I wouldn't acknowledge it
unless you plan to actually do something about it. </SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=337413907-13052011></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=337413907-13052011>I use escalations which
instigate callouts to engineers. When the oncall engineer acks an alert it means
they are investigating. It would be pointless surely to ack something which you
aren't going to do anything about. </SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=337413907-13052011></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=337413907-13052011>Also, think about why
you'd ack at 80% if it's just a warning. We have thresholds of 85% for disk
usage warnings but in all honesty it's there as exactly that - a
warning. We don't send notifications for warnings on disk usage. We just
monitor via the web interface. Notifications are sent on critical alerts because
that is the time when action needs to be taken and users need to pay attention.
</SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=337413907-13052011></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=337413907-13052011>But this is all based on
our requirements rather than yours so this is j</SPAN><SPAN
class=337413907-13052011>ust my tuppence worth! </SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=337413907-13052011></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=337413907-13052011>Regards,</SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=337413907-13052011>Deborah </SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=337413907-13052011></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=337413907-13052011></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=337413907-13052011></SPAN> </DIV>
<DIV dir=ltr align=left>
<HR tabIndex=-1>
</DIV>
<DIV dir=ltr align=left><B>From:</B> Andre Kruger [mailto:Andre.Kruger@TRW.COM]
<BR><B>Sent:</B> 13 May 2011 08:35<BR><B>To:</B>
nagios-users@lists.sourceforge.net<BR><B>Subject:</B> [Nagios-users]
Notification after Acknowledgment<BR><BR></DIV>
<DIV></DIV>
<DIV>Hi</DIV>
<DIV> </DIV>
<DIV>Can you guys please give me your input on how you handle the following
situation.</DIV>
<DIV> </DIV>
<DIV>Lets take monitoring a disk as an example. For arguments sake lets say when
the disk reaches 80% capacity I send out a warning and at 90% I send out a
critical. There is also a Service Escalation configured to send out
notifications when this service reaches critical.</DIV>
<DIV> </DIV>
<DIV>So at 80 percent I get my notification all is well. I then go ahead and
acknowledge the event and in doing so Nagios will not send out any further
notifications. Which according to the Nagios logic is correct.</DIV>
<DIV> </DIV>
<DIV>The problem is if the disk in the mean time reaches critical, 90% capacity,
I won't get another notification. Not even the Service Escalation helps here,
because the event has already been acknowledged.</DIV>
<DIV> </DIV>
<DIV>Do you guys have any suggestions on how this problem can be solved?</DIV>
<DIV> </DIV>
<DIV>Regards</DIV>
<DIV>Andre</DIV><BR>
<DIV><BR><FONT color=green face=Webdings><SPAN>P</SPAN></FONT><SPAN><FONT
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