Help required please for custom OWA monitor

[Martin Hugo]

Hi John,

Wow, that's a tall order.  The account used for the monitor would need full access to all mailboxes, an admin nightmare in any Exchange environment.  

I am intrigued by the problem though.  Do the suspect emails open correctly in a desktop client?  If you examine the messages, what is bloating the size?  Do you have message size limits in place, if so, does removing them make the error go away?

What, if any, log entries are created on the Exchange server when this occurs?  Could you simply monitor the event logs for that error?

Not really an answer I'm afraid but it is an interesting problem (albeit frustrating for you I'm sure).

Martin T. Hugo
Network Administrator
Hilliard City Schools
Tel: 614-921-7102
________________________________________
From: Roberson, John [J.Roberson at tees.ac.uk]
Sent: Wednesday, July 27, 2011 5:31 AM
To: 'nagios-users at lists.sourceforge.net'
Subject: [Nagios-users] FW: Help required please for custom OWA monitor

Hello,

I have a problem that I am trying to monitor and would be grateful for any help. What I want to do is check individual emails via outlook web access (OWA) for a specific error.

The error occurs when the email is opened and is related to an archiving tool we are using. For information, the achieving tool is EAS. The error manifests itself in two ways. Firstly when the email is opened via OWA a HTTP 5000 Internal Server error appears. Is it possible to create a monitor to log on to account, open the first email and capture the resulting error?

The second way the error can be detected is by examining the size of the email in OWA if the email is 25k it is likely that the problem exists. So my second question is, is it possible to monitor a OWA account and check for emails of a particular size.

If you have any ideas of how to resolve this issue please contact me.

Regards,

John Roberson
ICT Senior Technical Officer

Room CL2.51a
Clarendon Building
Teesside University
Middlesbrough
TS1 3BA

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