Unique Email Notification for Service Escalation??

[Chris Waters]

One method is to duplicate your contacts/contactgroups and apply those 
to your escalations.  For example:

normaluser1 -> notification commad - normal notification format
escuser1 -> notification command - escalation notification format (same 
real person as normaluser1 but with a different notification command)

mynormalcontactgroup -> normaluser1- contact group for normal notifications
myescalationcontactgroup -> escuser1 - contact group for escaltions

There are other ways as well but this is probably the most simple unless 
you have large numbers of contacts/contactgroups/escalations to deal with.

On 01/18/2011 12:20 PM, steve f wrote:
> Is it possible to create a unique email notification for a 
> serviceescalation ?
>
> I defined my serviceescalation and the contact group and verified 
> after the set number of first_notification, my escalation group got 
> the email notification of the alert.
>
> What I want to do, is send a unique email message if its an escalation.
>
> In commands.cfg I added the following :
>
>   # 'service-escalation-by-email' command definition
> define command{
>         command_name    service-escalation-by-email
>         command_line    /usr/bin/printf "%b" "***** Nagios Service 
> Escalation *****\n\nNotification Type: $NOTIFICATIONTYPE$ 
> Escalation\n\nService: $
> SERVICEDESC$\nHost: $HOSTALIAS$\nAddress: $HOSTADDRESS$\nState: 
> $SERVICESTATE$\n\nDate/Time: $LONGDATETIME$\n\nAdditional 
> Info:\n\n$SERVICEOUTPUT$\nT
> HIS IS A SERVICE ESCALATION. YOU ARE BEING NOTIFIED BECAUSE THE ALERT 
> HAS NOT BEEN ADDRESSED YET." | /usr/bin/mail -s "** $NOTIFICATIONTYPE$ 
> Service
> Alert Escalation: $HOSTALIAS$/$SERVICEDESC$ is $SERVICESTATE$ **" 
> $CONTACTEMAIL$
>         }
>
>
> Now, I see in the contact definition, there is 
> service_notification_commands where I assume I could define the 
> server-escalation-by-email and get the new email sent to the contact, 
> but that option is not shown in the contact group definition.  Can I 
> just add the service_notification_command directive in the group 
> definition??
>
>
> Thanks,
>
> Steve
>
>
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-- 
Thanks,
Chris Waters
WAN/LAN Technician
Information Systems - Networks
JELD-WEN, Inc.
cwaters at jeld-wen.com
541-882-3451  x2109

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Protect Your Site and Customers from Malware Attacks
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