Escalation question

[Martin Melin]

On Wed, May 19, 2010 at 3:20 PM, Vladimir N. Indik
<vladimir.indik at gmail.com> wrote:
> I want to send notification to three contacts in order.
> one at example.com
> wait 10 minutes
> two at example.com
> wait 10 minutes
> three at example.com
>
> My config:
> define service {
>        host_name                       hostname
>        service_description             servicename
>        notification_interval           600              #!
>        max_check_attempts              2               #!
>        flap_detection_enabled          0
>        contacts                        one at example.com
> }
>
> define serviceescalation{
>        host_name                       hostname
>        service_description             servicename
>        first_notification              2
>        last_notification               2
>        notification_interval           600
>        contacts                        two at example.com
>        }
>
> define serviceescalation{
>        host_name                       facts
>        service_description             Facts test
>        first_notification              3
>        last_notification               3
>        notification_interval           0
>        contacts                        three at example.com
>        }
>
> Is it all rihtg?
>
> I have a problem with this configuration.
> When the status changes to OK, the message about it only receives the last
> contact (e.g. three at example.com). This is a bug?
>

No, it is working as designed. Read up on how escalations work here:
http://nagios.sourceforge.net/docs/3_0/escalations.html

It is considered best practice to include contacts from lower
escalation ranges in higher escalations, because of this exact issue.

Quote the above doc:

"When defining notification escalations, it is important to keep in
mind that any contact groups that were members of "lower" escalations
(i.e. those with lower notification number ranges) should also be
included in "higher" escalation definitions. This should be done to
ensure that anyone who gets notified of a problem continues to get
notified as the problem is escalated. "

Best regards,
Martin Melin

------------------------------------------------------------------------------

_______________________________________________
Nagios-users mailing list
Nagios-users at lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/nagios-users
::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. 
::: Messages without supporting info will risk being sent to /dev/null