A Question on Console Alerts for a Help Desk

Jim Avery jim at jimavery.me.uk
Wed Dec 29 17:18:39 CET 2010


On 29 December 2010 15:51, steve f <a31modela at hotmail.com> wrote:

> The Help Desk uses a menu to stop & restart services, etc.  Is it feasible (
> realistic )  for the menu command to add a snippet of code to put the nagios
> check for that service/host  in awk mode for say 5 minutes so anyone who
> sees the alert on the screen would know that its being addressed?
>
> Is there an easier way to do this?

There isn't an easy way to ack it for 5 minutes, as you can't ack it
until it's in a hard state.  I would instead get your menu script to
schedule downtime in Nagios for that service for 5 minutes by
submitting an external command to Nagios.  I would say this is a
feasible and realistic thing to do, yes.  But .. I don't know how you
operate your distributed Nagios setup.  So long as only one of your
Nagios servers is used for the web front-end this should be easy.  If
various people use various of the distributed Nagios servers for their
web front end it could be a challenge setting up your menu system to
submit the external command to the right server.

See:

http://nagios.sourceforge.net/docs/3_0/extcommands.html

hth,

Jim

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