The output of $SERVICEOUTPUT$ macro is blank ?

[Mirza Dedic]

I recently upgraded my Ubuntu OS (8.04 >> 10.04) and Nagios from 3.0 to 3.1.2, and recently I ran into an issue where the data for "$SERVICEOUTPUT$" is never included in my email notification.

It is defined properly in the notification.cfg file as per below:

define command{
        command_name    notify-service-by-email
        command_line    /usr/bin/printf "%b" "***** Nagios *****\n\nNotification Type: $NOTIFICATIONTYPE$\n\nService: $SERVICEDESC$\nHost: $HOSTALIAS$\nAddress: $HOSTADDRESS$\nState: $SERVICESTATE$\n\nDate/Time: $LONGDATETIME$\n\nAdditional Info:\n\n$SERVICEOUTPUT$" | /usr/bin/mail -s "** $NOTIFICATIONTYPE$ Service Alert: $HOSTALIAS$/$SERVICEDESC$ is $SERVICESTATE$ **" $CONTACTEMAIL$
}

But in my email, it only has "Additional Info:" with nothing else.

How could I troubleshoot that $SERVICEOUTPUT$ is getting parsed properly and working? Maybe its something with my mail client?

Any help is appreciated.

Thanks.

The Oppenheimer Group ---- CONFIDENTIAL

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