Remote Acknowledge

[craig at hooters-uk.com]

Hi Group

I'm trying to find a way of letting our users acknowledge their own servers faults without the 
need to log in to Nagios, I have seen that there are remote commands you can issue which allow 
this to happen, but this is where I need a little instruction on how to use them.

http://www.nagios.org/developerinfo/externalcommands/commandinfo.php?command_id=39

In the Nagios book I have been reading it mention's the use of Ticket Systems and making sure that 
Nagios can integrate with them and when I goggled the question the one of the results I got was 
OTRS.

I guess that means I can raise a ticket by injecting Nagios info into it, but would I be able to 
use ACK's from within too, if not do you know of a solution that could do this.

Thanks

Craig 


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