Acknowledgement after escalation, sends email to the escalation email?

[Jim Avery]

2009/5/4 Peter Doherty <doherty at crystal.harvard.edu>:
> Hi all,
>
> Okay, here's the problem.  I set up nagios to send emails to our RT

I believe you can control this mechanism best if you use an eventhandler.

http://nagios.sourceforge.net/docs/3_0/eventhandlers.html

and check what macros might be useful to you.

There's a detailed section about integrating Nagios with ticketing
systems in the book "Nagios 3 Enterprise Network Monitoring" ISBN
9781597492676

hth,

Jim

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