Nagios with Trouble Ticket system or Managment System integration

[Jim Avery]

2009/3/23 Florence Luk <lukkawa at netvigator.com>:
> Dear all,
>
> I am new to Nagios and now my company want to try let Nagios to integrate
> with our new Service Desk system (Management System).
> For this project our aim is to inject Nagios's alert message to Service Desk
> system and it can create a 'Trouble Ticket' automatically.
> So I want to find out basic requirement of Nagios at Nagios side and it how
> to provide interface (E.g. Application programming interface (API)) for the
> Trouble Ticket system.
> I look forward to hear from you soon. Many Thanks.

I can't say I've tried it myself (yet), but this book has a section
describing the various options in Nagios 3 for integrating with a
helpdesk system.

http://www.waterstones.com/waterstonesweb/displayProductDetails.do?sku=6209247

hth,

Jim

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