Recovery notifications after escalations

[Marcus Rejås]

On 06/09 12:06, Ulf Karlsson wrote:
> Hi,
> 
> We have a a situation here where we would like notify the on-call
> group after 60 minutes and the support group after 240 minutes. If
> services go down and then recover, everyone who has received a
> notification of a host problem should also receive the recovery
> notification. See the configuration below.
> 
> Now, our problem is that when the second escalation has been activated
> and the support group has received the notification, only the support
> group will receive the recovery notification - the on-call group will
> never see the recovery notification.
>
> We do not want to send out multiple notifications to the on-call group
> four the same issue since they then would be spammed by Nagios
> unnecessarily.

I don't (at least not yet) have a good answer. But maybe I can put some ideas
in your head.

My first thought is that if they want the recovery notification maybe they
would not mind the extra one either. The extra one actually tells them that
the issue was escalated and might be useful information. If they don't want
the issue to escalate, they should acknowledge it (sticky).

In order do fix it to work like you asks I have two suggestions. None of them
is good.

If you do not have that many contacts, create an additional one for each
member in the on-call with only recovery-alerts and put them in a group, e.g.
on-call-recovery and escalate to that one. They will now get the recovery
notification.

An other alternative is to modify your notification-command to take notice of
the macros $SERVICENOTIFICATIONNUMBER$ and maybe $HOSTNOTIFICATIONNUMBER$ and
build the logic you wish. Make sure to do it right so you don't miss
important notifications.

But, as I said, I don't like any of the ideas. There are very smart people on
this list and someone will probably give you some more advice.

Regards,

  /Marcus


-- 
Marcus Rejås          jabber:   marcus at jabber.rejas.se  ,= ,-_-. =. 
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Kaserngatan 1         web:      http://www.rejas.se     `-'(. .)`-' 
s-761 46 Norrtälje    gpg-key:  http://gpg.rejas.se         \_/ 

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