Alerts, Escalation and Alert Counts

[craig at hooters-uk.com]

Fantastic Steve, this has given me a massive
understand of how escalations work, many thanks.



------- Original Message -------
>From    : Stephen Bader[mailto:sbader at comcast.net]
Sent    : 13/08/2009 16:43:09
To      : craig at hooters-uk.com
Cc      : nagios-users at lists.sourceforge.net
Subject : RE: Re: [Nagios-users] Alerts, Escalation
and Alert Counts

 This should be fairly easy. As I've recently
struggled with escalations, I'll give you some pointers. 

You may want to set the default contact group for
this host/service to be a null address and set the
notification_interval to 10. Then, setup an
escalation for the first two notifications you need
with a first_notification of 1 and a
last_notification of 2. Also, in your escalation, set
a contact group which can e-mail and sms.

To get the recovery notification, setup another
escalation with a first_notification of 3, a
final_notification of 0, and an escalation_options of
r. Set the contact group you want which sends sms,
e-mail, and voice.This should handle the recovery for
you.

Obviously, you'll need to setup the appropriate
contact groups and commands to dispatch the
notifications. 

There may be a better option, and I haven't tested
the above, but it *should* work. It might need a
little tweaking.

-Steve

----- Original Message -----
From: craig at hooters-uk.com
To: nagios-users at lists.sourceforge.net
Sent: Thursday, August 13, 2009 9:16:10 AM GMT -06:00
US/Canada Central
Subject: [Nagios-users] Alerts, Escalation and Alert
Counts

Hi Group, I wonder if you could help me out with the
following scenario I would like to set up.

I will try and explain best I can but if I'm a little
vague in places please let me know, here goes then..

I'm monitoring for example an FTP service that if
goes down flags as critical, I would like to alert in
the following way.

Alert 1 after 10 minutes: -
Email, SMS.

Alert 2 after another 10 minutes: -
Email, SMS.

Alert 3 after another 10 minutes: -
Email, SMS and then Voice alert.

Then after that no alarms at all until a recovery
notice is sent, I understand the intervals between
alerts but its getting the alerts to stop after the
3rd one that I'm hitting issues with.

SMS and voice alerts are by external companies who
just convert my mail to the appropriate service.

If this can not be set-up what is the closest I can
get to achieving this, sorry for the question but I
can not seam to get my head around escalations. 

Many thanks and hope you can help me with what is
causing me grief

Craig


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