tickets nagios

Luis Gardea gardealuis at gmail.com
Thu Feb 7 20:53:23 CET 2008


ok, let me check that

thanks antony

On Feb 6, 2008 8:44 PM,  <narendran.neelamegam at wipro.com> wrote:
> This is what I found on Wonderdesk website.
>
> Incoming email ability!  Emails sent to support at yourcompany.com are
> automatically imported into the WonderDesk as help desk calls. Customers
> and technicians can use their choice of the web interface or email to
> communicate.  <-- WonderDesk SQL only
> Incoming email automatically creates help desk account. <-- WonderDesk
> SQL only
> Incoming email automatically selects the category and/or subcategory
> depending on the "To" address that the customer emailed to. <--
> WonderDesk SQL only
> Incoming email automatically assigns the call to the correct technician
> depending on the "To" address that the customer emailed to. <--
> WonderDesk SQL only
>
>
> Regards,
> Naren
> -----Original Message-----
> From: nagios-users-bounces at lists.sourceforge.net
> [mailto:nagios-users-bounces at lists.sourceforge.net] On Behalf Of Luis
> Gardea
>
> Sent: Thursday, February 07, 2008 1:26 AM
> To: Anthony Mendoza
> Cc: Nagios Users Mailinglist
> Subject: Re: [Nagios-users] tickets nagios
>
> i'm using wonderdesk 3.0 as helpdesk.
>
> On Feb 6, 2008 10:47 AM, Anthony Mendoza <anthony at onetruemedia.com>
> wrote:
> > Depends on the helpdesk system you use.  I added my helpdesk email
> > address as a contact for nagios so that any host or service down
> > results in a ticket being created via email with my helpdesk system.
> >
> > > -----Original Message-----
> > > From: nagios-users-bounces at lists.sourceforge.net
> > > [mailto:nagios-users- bounces at lists.sourceforge.net] On Behalf Of
> > > Luis Gardea
> > > Sent: Wednesday, February 06, 2008 8:54 AM
> > > To: Nagios Users Mailinglist
> > > Subject: [Nagios-users] tickets nagios
> > >
> >
> > > Hello
> > >
> > > I need that nagios create a ticket when a host or services are down.
> > >
> > >
> > > Any ideas for resolve that.
> > >
> > >
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> >
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