tickets nagios

[narendran.neelamegam at wipro.com]

This is what I found on Wonderdesk website.

Incoming email ability!  Emails sent to support at yourcompany.com are
automatically imported into the WonderDesk as help desk calls. Customers
and technicians can use their choice of the web interface or email to
communicate.  <-- WonderDesk SQL only 
Incoming email automatically creates help desk account. <-- WonderDesk
SQL only 
Incoming email automatically selects the category and/or subcategory
depending on the "To" address that the customer emailed to. <--
WonderDesk SQL only 
Incoming email automatically assigns the call to the correct technician
depending on the "To" address that the customer emailed to. <--
WonderDesk SQL only  


Regards,
Naren
-----Original Message-----
From: nagios-users-bounces at lists.sourceforge.net
[mailto:nagios-users-bounces at lists.sourceforge.net] On Behalf Of Luis
Gardea
Sent: Thursday, February 07, 2008 1:26 AM
To: Anthony Mendoza
Cc: Nagios Users Mailinglist
Subject: Re: [Nagios-users] tickets nagios

i'm using wonderdesk 3.0 as helpdesk.

On Feb 6, 2008 10:47 AM, Anthony Mendoza <anthony at onetruemedia.com>
wrote:
> Depends on the helpdesk system you use.  I added my helpdesk email 
> address as a contact for nagios so that any host or service down 
> results in a ticket being created via email with my helpdesk system.
>
> > -----Original Message-----
> > From: nagios-users-bounces at lists.sourceforge.net 
> > [mailto:nagios-users- bounces at lists.sourceforge.net] On Behalf Of 
> > Luis Gardea
> > Sent: Wednesday, February 06, 2008 8:54 AM
> > To: Nagios Users Mailinglist
> > Subject: [Nagios-users] tickets nagios
> >
>
> > Hello
> >
> > I need that nagios create a ticket when a host or services are down.
> >
> >
> > Any ideas for resolve that.
> >
> >
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> > Nagios-users at lists.sourceforge.net
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> > ::: Please include Nagios version, plugin version (-v) and OS when 
> > reporting any issue.
> > ::: Messages without supporting info will risk being sent to 
> > /dev/null
>

------------------------------------------------------------------------
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This SF.net email is sponsored by: Microsoft Defy all challenges.
Microsoft(R) Visual Studio 2008.
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_______________________________________________
Nagios-users mailing list
Nagios-users at lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/nagios-users
::: Please include Nagios version, plugin version (-v) and OS when
reporting any issue. 
::: Messages without supporting info will risk being sent to /dev/null

-------------------------------------------------------------------------
This SF.net email is sponsored by: Microsoft
Defy all challenges. Microsoft(R) Visual Studio 2008.
http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/
_______________________________________________
Nagios-users mailing list
Nagios-users at lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/nagios-users
::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. 
::: Messages without supporting info will risk being sent to /dev/null