Acknowledge: manual removal only ?

[Mikael Fridh]

On Wed, Aug 20, 2008 at 9:46 AM, Marcus <adesperateuser at googlemail.com> wrote:
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> Ernst Heiri schrieb:
>
>> Question:
>> Is there a possibility to prevent the automatic removal of the
>> acknowledge if the host or service recovers?
>
> Isn't there a "Persistent Comment" box to flag which should prevent the
> ack from automatically disapearing?
> Cite:
> "If you would like the service comment to remain once the
> acknowledgement is removed, check the 'Persistent Comment' checkbox."
>
> So if the box recovers and fails again, then another admin sees: Ah,
> first admin is already at it, there is a comment from 30 minutes ago...
>
>
> How about integrating a trouble-ticket, so no catastrophes are missed
> anymore?

I'm thinking if you're the one deciding when the service is OK or not,
and not Nagios:
ACK + disable active checks until you're done.

That way there would be no flapping of the service, it will be
considered and logged as DOWN until you decide it's working.

--
Fridh

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