Acknowledge: manual removal only ?

[Marcus]

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Ernst Heiri schrieb:

> Question:
> Is there a possibility to prevent the automatic removal of the  
> acknowledge if the host or service recovers?

Isn't there a "Persistent Comment" box to flag which should prevent the
ack from automatically disapearing?
Cite:
"If you would like the service comment to remain once the
acknowledgement is removed, check the 'Persistent Comment' checkbox."

So if the box recovers and fails again, then another admin sees: Ah,
first admin is already at it, there is a comment from 30 minutes ago...


How about integrating a trouble-ticket, so no catastrophes are missed
anymore?
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