Notification - escalation question

[Patrick Morris]

Moin joop3!

joop3 schrieb am Friday, den 04. April 2008:

> Patrick Morris <patrick.morris <at> hp.com> writes:
> 
> >
> > Moin joop3!
> >
> > joop3 schrieb am Friday, den 04. April 2008:
> >
> > > >
> > > > On Mon, 31 Mar 2008 23:41:34 +0200
> > > > Hugo van der Kooij <hvdkooij <at> vanderkooij.org> wrote:
> > >
> > > OF course I've read the docs before even
> > > thinking of posting a message.
> > >
> > > It looks like I'm missing some logic here.
> > >
> > > I made a normal notification that sends out only one
> > > mail, which I want. To accomplish this, I set the
> > > notification interval to '0'
> > >
> > > So how then is the logic when for that same outage I want
> > > an escalation 1 hour later?
> >
> > Set your notification interval to 60, and set up an escalation for the
> > second notification.  Your notification interval of 0 will effective
> > stop escalations from ever happening, since there's no second
> > notification to escalate.
> >
> Hello Patrick,
> 
> Aha, I start to understand it. So the notification interval a
>  bit higher to 60, and the escalation on 2.
> 
> But what will happen then after the escalation,
> then after an hour (suppose the outage is still there) will
>  the helpdesk be notified again?

That depends on how you set up your escalation.  It sounds like you want
want two escalations: one from notification 1 to notification 1, and a
second from notification 2 to notification 2. 

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