What do you not like about Nagios' notification/escalation system?

[Andreas Ericsson]

Ton Voon wrote:
> On 26 Mar 2007, at 19:14, Taylor Dondich wrote:
> 
>> I'm working on a project, and it requires feedback from you, the
>> Nagios community.
>>
>> What do you not like about the way Nagios handles escalations and
>> notifications?  What features would you add?  What features would you
>> change?  What logic would you change, etc?
> 
> I'd like to see a separation of "contact" with a "contactprofile".
> 
> The idea is that a contact holds the general info about the contact:  
> name, email address, phone number, etc (looking like LDAP, isn't it?)
> 
> Then the contactprofile defines which contactgroups are notified on.  
> You can add your required means of notification here. So you would  
> define like this:
> 
> define contactprofile {
> 	contact_name                  contact_name
> 	contactgroups                 contactgroup_names
> 	host_notification_options     [d,u,r,f,n]
> 	service_notification_options  [w,u,c,r,f,n]
> 	host_notification_commands    command
> 	service_notification_commands command
> }
> 
> One contact can have multiple contactprofiles. A side effect is that  
> you can have a contactprofile for warnings that go to emails, while  
> another contactprofile is for criticals to alert to your mobile phone.
> 
> There probably needs to be an order to the contactprofiles so that a  
> notification alert only alerts through at most 1 contactprofile.

In my experience, people always want email but not always sms. Forcing
it to be a single notification only wouldn't be a good idea.

Otherwise, sounds like a nice plan only half-achievable through templates.

-- 
Andreas Ericsson                   andreas.ericsson at op5.se
OP5 AB                             www.op5.se
Tel: +46 8-230225                  Fax: +46 8-230231

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