notification_interval in serviceescalation ignored

[Rejo Zenger]

Hi there,

The problem in short: the escalations are working like a charm, but the
notification interval of the escalation seems to be ignored. In more 
detail, the configuration is as follows:

 | define serviceescalation {
 |         first_notification 1
 |         last_notification 0
 |         notification_interval 900
 |         contact_groups cg-all-sane
 |         service_description $service
 |         host_name $host
 |         escalation_options r,w,u,c
 | }
  
 | define serviceescalation {
 |         first_notification 12
 |         last_notification 0
 |         notification_interval 3600
 |         escalation_period twentyfourseven
 |         contact_groups cg-storingsdienst-escalatie
 |         service_description $service
 |         host_name $host
 |         escalation_options r,c
 | }
 
 | define serviceescalation {
 |         first_notification 4
 |         last_notification 0
 |         notification_interval 1800
 |         escalation_period twentyfourseven
 |         contact_groups cg-storingsdienst
 |         service_description $service
 |         host_name $host
 |         escalation_options r,w,u,c
 | }

 | interval_length=1

 | define service {
 |         name s
 |         register 0
 |         max_check_attempts 6
 |         normal_check_interval 120
 |         retry_check_interval 20
 |         check_period twentyfourseven
 |         notification_interval 300
 |         notification_period twentyfourseven
 |         notifications_enabled 1
 |         register 0
 |         notification_options w,u,c,r,f
 |         contact_groups cg-all-insane

I believe this would, in case of a long lasting problem, result in:
 - a notification to all contacts in cg-all-sane every 15 minutes, starting
   immediatelly when there is a problem
 - a notification to all contacts in cg-storingsdienst every 30 minutes if
   problem has not been resovled or acknowledged within 20 minutes
 - a notification to all contacts in cg-storingsdienst-escalatie every 60
   minutes if problem has not been resovled or acknowledged within 1 hour

There are no overlaps in contacts between the various contactgroups (I have
created separate e-mailaddresses to be notified, to avoid problems). 

Testing this setup resulted in the following notifications:

  07:50:44  cg-all-sane
  08:07:32  cg-all-sane
  08:24:32  cg-all-sane
  08:41:24  cg-all-sane, cg-storingsdienst
  08:58:19  cg-all-sane, cg-storingsdienst
  09:15:10  cg-all-sane, cg-storingsdienst
  09:32:16  cg-all-sane, cg-storingsdienst
  09:49:25  cg-all-sane, cg-storingsdienst
  10:06:31  cg-all-sane, cg-storingsdienst
  10:23:38  cg-all-sane, cg-storingsdienst
  10:40:38  cg-all-sane, cg-storingsdienst
  10:57:40  cg-all-sane, cg-storingsdienst, cg-storingsdienst-escalatie
  11:14:46  cg-all-sane, cg-storingsdienst, cg-storingsdienst-escalatie
  11:29:49  cg-all-sane, cg-storingsdienst, cg-storingsdienst-escalatie
  11:46:58  cg-all-sane, cg-storingsdienst, cg-storingsdienst-escalatie

After this the problem was resolved. I am happy with the escalation, but the
thing that does not work is the notification interval. It seems the setting 
is being ignored. What is it I am doing wrong here?

Thank you in advance for your help. It's the only showstopper for the
implementation of this nagios instance... :)


PS. Only modifications to config bits above are a replacement of service and
    host. 

-- 
Rejo Zenger <rejo at zenger.nl> https://rejo.zenger.nl
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