Escalations Question

[mark.potter at academy.com]

I have looked through the docs and the list and this seems right but I 
would like some confirmation before I implement service and host 
escalations. The situation is this: I have been tasked with getting a 
single email to helpdesk (they do email to ticket) per Nagios alert and no 
more. They don't want recovery or further notifications. This is the first 
one I have written for a group of webservers:

define  serviceescalation {
        host_name plwsweb01,plwsweb02,plwsweb03,plwsweb05,plwsweb06
        service_description             Apache - Maximum Connections 
Check,HTTP - Port 80 Check - Production Systems,Ping - Simple Ping Check - 
Production
        contact_groups                  helpdesk,sysalertsinfra
        first_notification              1
        last_notification               1
        notification_interval           30
        }

According to my understanding, and I could be wrong, this will send the 
first notification to groups (helpdesk and sysalertsinfra) and the rest, 
if I define no further escalations, will go the default contact for that 
group.

The other questions I have are:

1. Are the multiple services/hosts allowed here?
2. Is there a better way to do this?

Thank you all, in advance, for your time.


Best Regards,

Mark L. Potter
Systems Engineer
Academy Sports & Outdoors
1800 N. Mason Rd
Katy, Texas 77449
Office: 281-646-5857
Cell: 281-734-6965
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