Nagios doesn't stop notifying when it should

[Tedman Eng]

Think of service escalations as "in addition to" normal notifications

For notification attempts for which there are no defined escalations, the
normal contact group is used.  If you want only notification attempts 1-5 to
be sent, create a contact group called 'none' for the service definition and
then notify using only escalation definitions.


define service
         contact_groups              none

define serviceescalation
         first_notification            1
         last_notification             5
         contact_groups              ulsysadmins

define serviceescalation
         first_notification            3
         last_notification             5
         contact_groups              oncall,backup


-----Original Message-----
From: Jeff Williams [mailto:jeffwilliams05 at gmail.com]
Sent: Wednesday, November 23, 2005 8:24 AM
To: nagios-users at lists.sourceforge.net
Subject: [Nagios-users] Nagios doesn't stop notifying when it should


I know I've submitted this question before and I don't want to spam
everyone, but someone has to be using escalations that can help me.
Can someone please help me explain why the first example used to work
for me and now would not? I am using 2.0b4 (and have been since well
before having this problem) and now have to use the lines in the
second example to get notifications to stop after 5.

> define serviceescalation{
>         host_name                     myserver
>         service_description        /VAR
>         first_notification            3
>         last_notification             5
>         notification_interval       5
>         contact_groups              oncall,backup
> }
>
> define service{
>         use                           generic-service
>         host_name                 myserver
>         service_description     /VAR
>         is_volatile                   0
>         check_period              24x7
>         retry_check_interval     1
>         contact_groups              ulsysadmins
>         notification_interval       5
>         notification_period         24x7
>         notification_options        w,u,c,r
>         check_command            check_nrpe!check_disk6
> }
>
> What this used to do is notify 'ulsysadmins' for the first two
> notifications, then escalate to 'oncall' and 'backup' for the third
> through fifth notifications. Right now it does that, but then for the
> sixth through infinite notification, it goes back to notifying
> ulsysadmins. I thought this was enough to tell it to stop at 5
> notifications. It used to be, but now I need to change the escalation
> to:
>
> define serviceescalation{
>         host_name                     myserver
>         service_description        /VAR
>         first_notification            3
>         last_notification             4
>         notification_interval       5
>         contact_groups              oncall,backup
> }
>
> define serviceescalation{
>         host_name                     myserver
>         service_description        /VAR
>         first_notification            5
>         last_notification             5
>         notification_interval       0
>         contact_groups              oncall,backup
> }

Thanks.

Jeff Williams


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::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. 
::: Messages without supporting info will risk being sent to /dev/null