Event ID - reference older threads

[Andreas Ericsson]

Scott Nixon wrote:
> Hi,
> 
> This message refers to a particular older thread, as well as several
> others.  I'm basically seeking the answer as to whether and how you can
> integrate Nagios with a ticketing system such that once a service event
> goes into a non-OK state...all subsequent events and notifications for
> that service are grouped into the same ticket until the service returns
> to an OK state.  Seems the best way to do this is to incorporate some
> sort of persistent and unique event id.
> 
> In this link:
> https://sourceforge.net/mailarchive/message.php?msg_id=8873121
> 
> James Kingston says he is doing that.
> "We use hostname-(servicename|hostalert)-timet (although we re-use the
>  same id until the host/service recovery)"
> 
> The one part that I don't understand is the "timet".  I assume he's
> using the TIMET macro...but if I am sending out multiple notifications
> (as in an escalation tree) wouldn't the TIMET of each notification be
> different?  How is he re-using this id on subsequent notifications? 
> 

The id is externally generated (most likely by the ticket-handling 
system). The ticket management system communicates the id back to the 
monitoring host somehow and a receiving program enters a record of it 
that the notification script reads on further notifications. When the 
script is asked to send a recovery notice it deletes the id entry for 
the particular service or host.

It's fairly simple really, but requires additional code since Nagios 
doesn't keep track of events.

> I'm new to this mailing list and in searching the archives, I've seen
> similar questions posed over the past couple of years but have never
> seen a definitive answer.  Perhaps I've missed it though?
> 
> Any help on this would be greatly appreciated!
> 
> -Scott
> 
> 
> 
> 
> 
> 
> 
> 

-- 
Andreas Ericsson                   andreas.ericsson at op5.se
OP5 AB                             www.op5.se
Lead Developer


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