Nagios and helpdesk integration

[Nicholas Ritter]

I am researching the integration of Nagios into help desk environments 
and help desk software. I have been using Nagios for sometime now, but 
we are now considering using Nagios in a much broader environment with 
more staff accessing it, and integrating it as much as possible into a 
help desk system (ie.: HEAT, DCL, RT, etc.) that has ticketing and 
Knowledge base functionality.

Can anyone comment on what they have done with Nagios in this respect? 
Please provide as much detail as possible.

Thanks,

Nicholas


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