Alert confirmation

[Steven Hajducko]

Is there any mechanism in nagios for a user to confirm that they have seen
the alert and are working on it?
 
The issue we have is that we come across certain disk space issues that take
awhile to clean up.  Because of our escalation procedure, which is set in
stone, the manager will get paged within 20 minutes and his boss within 40.
 
We've discussed using enable/disable, but some people are worried that
alerts will be disabled and someone will forget to re-enable.  I mean, after
all, it's 3:15 in the morning after a 12 hour day and you just deleted a
bunch of files.  You're not always going to remember to renable the sucker.
 
What we are looking for then, is something that allows me to confirm that I
have seen the alert and that I am working on it.  Then if the state changes
back to OK, to clear my confirmation of the error.  Then if the issue goes
off again, to alert again and need reconfirmation.  If no confirmation comes
in within 20 minutes, then the manager gets paged, 40 minutes, his boss.
 
Any ideas on how we would accomplish this?
 
--
sh
 
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