An email on acknowledge, and onlyonacknowledge ? Nagios and RT

[Tedman Eng]

> > It's easy enough to write your handler so that no email is 
> sent unless
> > the message type is ACKNOWLEDGEMENT.
> > 
> It is? I was unaware of that. I will reread the documentation 
> and try to
> get a grasp on this.  
> 

Here's a possibility:

misccommands.cfg

# 'notify-RT-ticket-host'
define command{
        command_name    notify-RT-ticket-host
        command_line     [ "$NOTIFICATIONTYPE$" = "ACKNOWLEDGEMENT" ] &&
/usr/bin/printf "%b" "***** OPERATOR ACKNOWLEDGEMENT *****\n\nAn operator
has acknowledged this HOST problem and a HelpDesk ticket has been
automatically generated\n\nDETAILS\n\nHost: $HOSTNAME$\nState:
$HOSTSTATE$\nAddress: $HOSTADDRESS$\nInfo: $OUTPUT$\n\nDate/Time:
$DATETIME$\n" | /bin/mail -s "$HOSTSTATE$ - $HOSTNAME$!" $CONTACTEMAIL$
}

A cleaner solution might be to put all your notification logic in a seperate
script and just pipe arguments to the script.  The script can then decide
which variables it wants to use, what channel to send notifications through,
and how to format the message for each channel.


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