An email on acknowledge, and only onacknowledge? Nagios and RT

[Nathan Oyler]

Here's a link to the information regarding what someone else has done.

http://archives.free.net.ph/message/20050613.151813.d26c3cb0.en.html

I'm thinking without making the machines the same, I'll end up having to
go another direction merging tickets as they come in. 

Which is fine, just wanted to get some input first.

> -----Original Message-----
> From: nagios-users-admin at lists.sourceforge.net [mailto:nagios-users-
> admin at lists.sourceforge.net] On Behalf Of Nathan Oyler
> Sent: Tuesday, July 26, 2005 8:13 AM
> To: Chris Wilson
> Cc: Nagios Users
> Subject: RE: [Nagios-users] An email on acknowledge, and only
> onacknowledge? Nagios and RT
> 
> Because if when there's a problem, a notification is sent. A ticket is
> opened.
> 
> Now an hour goes by, and the problem still exists, so another
> notification is sent. Another ticket is opened.
> 
> Now a recovery message is sent. Another ticket is opened.
> 
> There's already a patch to Nagios to call the RT api during
> acknowledgements, but my RT machine isn't my Nagios machine, and I
don't
> know enough of anything other than perl to edit it to do as I wish.
> 
> There's also writing handlers to merge tickets when they come in, if
new
> alert comes in, search for if a ticket is created for this host, grab
> that ticket number, send the new alert to comment on the ticket.
> 
> This is how I'm leaning if I find nothing else out, but I'm thinking
> just on an acknowledge if a ticket was open, that would make sense.
> 
> I acknowledge the problem. I fix the problem, I update the ticket that
> was created in this instance.
> 
> 
> > -----Original Message-----
> > From: Chris Wilson [mailto:chris at aidworld.org]
> > Sent: Tuesday, July 26, 2005 3:37 AM
> > To: Nathan Oyler
> > Cc: Nagios Users
> > Subject: Re: [Nagios-users] An email on acknowledge, and only
> > onacknowledge? Nagios and RT
> >
> > Hi Nathan,
> >
> > > I am thinking that every time there's an acknowledgement, if that
> > > could send an email to RT and only in that instance, it would be
> > > excellent to open up a ticket regarding it.
> >
> > Just write a notification command that sends an email to Request
> > Tracker. This should open a new ticket automatically.
> >
> > Why did you think that you would have to modify the C code? Perhaps
we
> > haven't made the flexibility of notification mechanisms clear enough
> in
> > the documentation? How could it be improved? Please let us know.
> >
> > Cheers, Chris.
> > --
> > (aidworld) chris wilson | chief engineer (chris at aidworld.org)
> 
> 
> 
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