Are escalation contacts considered contacts in the gui

[Andrew Laden]

If I have a service with a one group listed as contacts (ie, the help desk)
and a different group in a service escalation definition (ie, the subject
specialists), are both groups authorized to issue commands via the cgis? Or
only the helpdesk group.

I want notifications to go to the helpdesk first, and then escalate to the
specalists. But I want both groups to be able to ack alarms via the gui.

Thanks
-Andrew
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://www.monitoring-lists.org/archive/users/attachments/20050713/d18eb6a4/attachment.html>