<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"> <HTML> <HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"> <META NAME="Generator" CONTENT="MS Exchange Server version 5.5.2657.73"> <TITLE>Are escalation contacts considered contacts in the gui</TITLE> </HEAD> <BODY> If I have a service with a one group listed as contacts (ie, the help desk) and a different group in a service escalation definition (ie, the subject specialists), are both groups authorized to issue commands via the cgis? Or only the helpdesk group. I want notifications to go to the helpdesk first, and then escalate to the specalists. But I want both groups to be able to ack alarms via the gui. Thanks -Andrew </BODY> </HTML>