Service escalations not working as expected?

[Andreas Ericsson]

Luca Corti wrote:
> Hello,
> 
> I've got the following service escalation in place.
> 
> define serviceescalation {
>         host_name		MYHOST
> 	service_description	Disk Usage
> 	first_notification	1
> 	last_notification	2
> 	contact_groups		MYGROUP
> 	notification_interval	5
> }
> 
> define serviceescalation {
> 	host_name		MYHOST
> 	service_description	Disk Usage
> 	first_notification	3
> 	last_notification	0
> 	contact_groups		MYGROUP
> 	notification_interval	0
> }
> 

Are those two actually for the same service on the same host, or is that 
just the same placeholder for two different services?

> I'd expect the escalation to notify MYGROUP contacts three times at 5
> minute intervals when my service is in CRITICAL state. After the third
> notification it should stop sending out notifications. 
> 

notification_interval 5
first_notification 0
last_notification 3

I'm not sure what you had in mind with dual escalations, but the above 
lines (in a single escalation) should do what you want.

> Unfortunately it goes on sending out notifications until i manually
> acknowledge the problem or disable notifications for the service.
> 

That would be the doing of the "last_notification 0" line in the second 
escalation.

> Am I missing something?
> 

Obviously. Read the docs on escalations. Understand the docs on 
escalations. Try the thing I posted up there. If it fails, file a bug 
report.

-- 
Andreas Ericsson                   andreas.ericsson at op5.se
OP5 AB                             www.op5.se
Lead Developer


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